SHIPPING

How much do you charge for shipping?

• Shipping starts from £4.99 for standard delivery within the UK.
• Next day delivery available in the UK from £16.99.
• For international shipping rates, please click here.
• We use ‘Royal Mail’ as our main Shipping Provider in the UK.

When will my order be delivered?

• Standard UK delivery: 2-5 working days (Time-line may vary).
• Next day delivery: Order by 12pm for next working day delivery.
• Pre-order items: Dispatched by the specified date.
• Orders with both in-stock and pre-order items: Dispatched together when pre-order items arrive.
• For international delivery times, please click here.

PRODUCTS

How do I care for my products?

• Hand-embroidered items: Handle with care; beading may occasionally displace.
• First wash: Dry clean only.
• Heavily embroidered items: Dry clean only.
• Casual items: Wash separately in cold water and rinse thoroughly.
• Note: Due to hand dyeing methods, colours are not guaranteed.
• Recommendation: Always dry clean for best care.

Are your products original?

• We offer original branded items only.

RETURNS

Can we return items for an exchange or refund?

• Yes, returns are possible for some items.
• For detailed return policies, please click here.
• Remember to contact us before posting the returns over.

Where can I return my items?

• Contact us through our portal before despatching any items back to us.
• We will provide an address to return to once return request accepted.